Tag Archives: Debt Collection Business

FIRMS – Changing the Debt Collection Industry

There was a national article written sometime in 2008 that got a lot of attention for the debt collection industry, a lot of negative attention.  In the article you can read the story of a journalist out of Buffalo New York who went undercover at one of the nation’s largest debt collection agencies.  The article details all of the horrid practices that the debt collection industry is known for.  Harassing customers, making up titles for themselves, in the article the story talks about one employee who masked himself as a “fraud investigator” to make the person he was collecting debt from become scared and hopefully make them settle their debts immediately.  Whatever the practices, the fact remains the industry has some bad eggs out there hurting the people they are collecting from and the businesses they are trying to help grow.

This is one of the main reasons we started FIRMS in the first place.  We wanted to help businesses grow and collect on those outstanding debts but we also wanted to help those average Americans who’d gotten a little behind on their bills or lost their job, we wanted to make sure we were holding true to the best business practices possible.

I cannot begin to tell you how many customers we have that tell us how easy the process is when they are receiving calls from FIRMS.  We make sure that our call specialists are trained to be polite and friendly when contacting individuals who have fallen behind on their bills. We ensure our customers, the local veterinarians or the local optometrist that are working hard to keep their doors open, that we will help them collect on debt and maintain a positive image for their company.

At the end of the day, FIRMS is not just collecting debt from ordinary people, we are making a difference in local communities.  FIRMS is helping solidify the good customer service practices of local businesses we are helping to collect on those outstanding debts.

Contact FIRMS today and let us show you how we can help your business collect and how we can do so with the best practices around!

 

Expert Advice To Get Out Of Debt!

    wallettIf you’re one of the thousands of Americans who has committed to finally paying off your debt this year, then you might be wondering how to keep that promise to yourself. After all, people often build up debt not because they want to but because of unexpected life events, from an illness to job loss. The Nerd Wallet 2015 American Household Credit Card Debt Study, released last month, found that the average household has $15,355 of credit card debt (and $129,579 in total debt, including mortgages).  Paying it off is not going to be easy. But it is possible. U.S. News asked four money experts to shed light on how to get it done.

  1. Pick 10 micro steps.

“Often people get the big goals, but they don’t have micro action steps. Every macro win requires 10 micro wins,” says Lisa Nichols, life coach, TV personality and author of the new book, “Abundance Now: Amplify Your Life & Achieve Prosperity Today.” Focusing on baby steps helps prevent the paralysis that can come from feeling overwhelmed, she adds.

  1. Develop a new revenue stream.

“Most people only think about cutting expenses, which is necessary, but an abundant thinker spends more time growing their top line, too,” Nichols says. That might mean launching a side business helping friends organize their closets, for example. “With the money you make, write yourself a check and on the memo line, write, ‘funding my freedom’ — you write that a couple times, and, girl, you get real excited,” she says.

  1. Be patient.

If you’re paying off a lot of debt, it might take 18 months and not 90 days, Nichols points out. “Give yourself permission” to take the time you need, or else you could be setting yourself up for failure, she says.

  1. Fully commit to a debt-free life.

“We have to start with our minds and decide it’s important and possible to get out of debt,” says DeForest B. Soaries Jr., senior pastor of First Baptist Church of Lincoln Gardens in Somerset, New Jersey, and author of “Say Yes to No Debt: 12 Steps to Financial Freedom.” He started helping members of his church become debt-free after noticing how many of them, including relatively affluent, high-earning members, struggled with debt. “Being in debt prevents us from having emergency funds, from accumulating wealth, and from a spiritual perspective, it speaks to a spiritual flaw, that we don’t have discipline and self-control,” he says.

  1. Track your spending.

Back when Soaries was younger and routinely asked his father for money, his dad asked him where his paycheck was going. “I didn’t know — it doesn’t leave home when you’re sleeping,” he says. So he started tracking his spending by writing everything down, and he now encourages others to do the same. “You can literally give yourself a raise if you start by taking control of the money you have,” he says.

  1. Find an accountability partner.

You can sustain change by joining a money support group. “We work through church groups to celebrate each other’s victories and create positive peer pressure,” Soaries says. “If you don’t go to church, find one person to do this with. It’s harder to do by yourself.” Finding a friend who is also committed to paying off debt can make it easier to stick with your goals.

  1. Get help.

Leslie Tayne, author of “Life & Debt” and a debt resolution attorney based in New York, often negotiates new, lower payments with lenders on behalf of her clients, who can’t keep up with their payments. Her typical client has $60,000 to $80,000 in credit card debt. “This time of year, our phones are ringing much more, and people are motivated to take a look at their finances and make a change,” she says. While sometimes her advice is as simple as canceling orders for big-ticket items that haven’t yet arrived, she also works out new payment plans.

“Theoretically, you can try to do it on your own, but most people are not that successful with it. You don’t know whether the creditor is telling you accurate information, and you want to be careful because there are nuances when resolving debt. You want certain things in writing,” she says.

  1. Transfer balances to lower interest rate cards.

If you are paying off debt on multiple credit cards with different interest rates, you can reduce your payments by transferring balances to the lowest interest rate card, or even taking out a 0 percent interest card if possible, suggests Lynn Pettus, partner and national director of employee financial services at Ernst & Young. (Just be sure to pay off the remaining debt before that 0 percent introductory rate expires.) “Make sure you don’t get more and more credit cards but consolidate,” Pettus says.

  1. Focus on credit card debt first.

Unlike mortgage interest payments, credit card interest payments are not tax-deductible, Pettus points out, and they usually have a higher interest rate than student loans or mortgages. That makes paying off those credit cards a top priority. If you get a tax refund this year, consider putting that money toward the debt to get even closer to paying it off. Then, going forward, save up money in advance for big expenses, such as a vacation or holiday gifts, so you can avoid building up debt again, Pettus advises.

After all, the easiest way to pay off credit card debt is to avoid it in the first place.

Characteristics of Debt-Free people

    Let’s talk about goals.  But first we need to get real with ourselves.  

Let’s assume you have personal debt.  According to credit.com 80% of Americans are currently in debt of some sort whether it be student loans, credit cards, car loans, or home loans.  My question for you is this; how does it feel?  Do you like having those debts?  Does it feel good to make payments month after month with those interest rates adding to the amount of money you owe?  I will take a stab in the dark and say your answer is no, you do not like paying those bills every month.  Wouldn’t it be nice to not have those payments?  The average American carries over $15,000 in credit card debt alone!  Imagine not having that account any longer.  What could you do with that money?

    I am writing this post at 8:25PM on Wednesday January 13th.  I have been told that tonight at 10:59PM the Powerball lottery numbers will be chosen and someone, or a number of people, will win over ONE BILLION DOLLARS!  I am sure a lot of you are dreaming about what you could do with that much money, and I am sure that in your top ten list of what you would use the money for paying off debt is not listed.  Whether you win the Powerball lottery or not, I want to provide you with a strategy that will help you pay off your outstanding debts.  The following is a list of some characteristics of debt-free people.

  1. They are wise.  Debt-free people are not as concerned with their FICO score as they are with their net worth.  While you are focusing on paying off your debt you should consider debt as being a very bad thing.  Do not go into debt while you are trying to pay off debt.  It is not wise and debt-free people are wise.
  2. They are patient.  Debt-free people are focused and secure in their goals and their strategy and they do not fly by the seat of their pants.  They wait patiently for their opportunity.  You should not go into debt to buy Powerball tickets hoping to pay off your debts!
  3. They are not materialistic.  You do not need the latest iPhone, especially if it will cost you paying off your credit card debt.  You do not need to go spend $200 at the bar or at the newest restaurant in town.  Never allow your need for materialism to get in the way of you being debt-free.      
  4. They are willing to make sacrifices.  You may need to sacrifice your morning Starbucks and make coffee at home in order to pay off a credit card earlier.  You could save $250 a month by simply making coffee at home rather than buying your morning cup of joe at a local coffee or donut shop.

Set goals, make a vision board.  Determine what you are going to spend all your money on when you are debt-free.  Plan that dream vacation you will be able to afford when you don’t have all of those monthly debt payments to worry about and then stick to the principles above to get yourself out of debt and on your way to financial freedom!

    At FIRMS we are dedicated to making America a better place by helping businesses stay open by assisting them in collecting debts owed to their business and helping the average American in debt by giving them useful tips and information to become debt-free.

 

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FIRMS Goal for 2016

    Today is the end of a year, 2015, and what a great year it was!  Tomorrow is a new beginning, a new start, a new opportunity for individuals and businesses to grow and to change and to reach the goals and accomplish those tasks that have been on the to-do list for awhile.

At FIRMS we take great pride in being one of the premier debt collection companies in the industry.  Our focus has always been and will continue to be helping doctors office, small businesses, and any other company stay open and profitable by helping to collect on outstanding debts.  FIRMS is very unique and vastly different from other debt collections agencies because we are not just focused on collecting money but on making sure we change the debt collection game in the process.

We have written before about some of the ways FIRMS is unique.  Whether it be our focus on making the account management fast and simple for office managers, or our dedication to helping those individuals we contact to collect from by writing their resume and helping them find work when they are unemployed, or it could be our wanting to change the debt collection industry by offering our clients complete transparency when it comes to the collection process and account updates.

FIRMS is making 2016 a year of growth and change.  We are more committed than ever to help our clients collect on those outstanding debts and to help local communities by collecting in a friendly, uplifting, and effective process.

If you have been reading and are curious as to how FIRMS can help your business, now is the time to contact our offices.  Don’t put off for tomorrow what you should be doing today.

We wish you a very happy New Year and look forward to working with you!
     – FIRMS

What we can learn from Steve Harvey

    I would imagine most everyone in the universe has been reading about the mishap with Steve Harvey and the Miss Universe competition that happened last week where Steve Harvey announced the wrong winner in front of the entire world.   

Everyone has some experience in our lives where we can relate to Steve Harvey and the embarrassment that followed the broadcast.  Granted, most of us reading this have not made such a large mistake on national television but we have made embarrassing mistakes in our lives in the past.  Maybe we have made poor financial mistakes and now find ourselves living with an embarrassment because we are too far in debt and don’t know how to get out.

Living with debt can be embarrassing because it keeps us from living a life we would like to live, at least it can feel that way sometimes.  Maybe we are driving an old, beat-up car and cannot afford a newer, better looking model because of our debt and financial situation.  Maybe we cannot afford the new home because of our credit score.  Whatever the reason may be the fact remains that we can learn three vital lessons from Steve Harvey and the Miss Universe competition that will help us face our debt and work towards moving past our financial obstacles in life.

  1. Turn and walk away.  Once Steve Harvey had announced his mistake and corrected the error, he turned and walked off stage.  Now, FIRMS is not recommending that you walk away from your debt before you’ve had the chance to pay it off, more that you walk away from the embarrassment and the error.  Don’t linger in the mistakes but turn your back on the financial mishaps you have made and begin the journey to a better financial future.
  2. The next thing Steve Harvey did was issue an apology for the mistake.  Now, you don’t have to tweet out that you have made some financial mistakes.  But you need to acknowledge the mistakes you have made and move forward, don’t allow yourself to stay in the pain of being financially behind.
  3. Laugh it off.  Steve Harvey sent out a meme on his Facebook page where he was making fun of himself for the mistake.  It’s always important that we learn to laugh at ourselves and not let the weight of the situation drag us down further.  Get out in front of the issue and show yourself you can move on.

Not everyone understands the reality that being in debt is not just a financial situation but that it can affect us emotionally, physically, and financially.  You have to have a plan to move forward and get back on track with your finances and your life.  Being a premier debt collection agency, FIRMS is seeking to do just that, to help you find your way out of debt.

We understand it can seem contrary to the plan of a debt collection company to help people get out of and avoid going into debt.  But the truth is we are constantly seeking ways to help people better manage their finances, their careers, and help them live better and more financially stable lives.

FIRMS is here to help with any debt or financial question you might have.  Leave your comments below and we will address them in future blog posts.

 

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FIRMS Customer Interview

    As a business owner or office manager, a large part of your responsibilities can be managing the debt collection for your business or office.  At FIRMS we work with doctor’s offices all over the United States assisting office managers and business owners in helping to keep their doors open by collecting on the outstanding debts and working with their patients and customers to collect those outstanding debts.  As a premier debt collection company, FIRMS takes great pride in helping local businesses stay open and grow along with making their process of managing their accounts simplified and streamlined.  

FIRMS took a look at the debt collection industry and asked the question “what can FIRMS do better?”  FIRMS offers you real time status on every single account.  Did your customer make a payment to their outstanding debt?  You’ll know about it just as soon as the payment is collected.  Did FIRMS attempt to contact one of your customers?  You’ll be updated about it immediately.

FIRMS recently interviewed one of our current customers in upstate New York.  Malara Eyecare has been one of FIRMS clients since their former debt collection company, MedRev was forced to shut down due to poor business practices for a debt collection company.

FIRMS:  “What was your reason for hiring FIRMS to manage your office debt collection?”

Malara Eyecare:  “We were working with MedRev until New York State forced them to close.  At that time we needed FIRMS to come in and help our office and assist in collecting on our outstanding debts.”

FIRMS:  “Are you more satisfied with FIRMS than you were with MedRev?”

M.E.C.:  “Yes, of course we are!  We are much happier with FIRMS.  The process is much simpler and it has saved our office workers so many hours in updating accounts and tracking where each account is in the process of collections.”

FIRMS:  “What is one thing you like the most about FIRMS?”

M.E.C.: “I would say the website and account login.  This is such a huge development for us to manage the accounts and get accurate and real time updates on everything that is happening within our customer profiles and accounts.”

FIRMS:  “Is there anything you would change about your working relationship with FIRMS or anything you would suggest to improve upon?”

M.E.C.:  “Not at all.  This has been such an amazing transition and has saved our office so much time and money.  We love working with FIRMS and appreciate FIRMS continued support of our business.”

Are you struggling with your current debt collection agency?  Are you looking for an easier, simpler way for your business to collect on the outstanding debts owed?  Give FIRMS a call today and let us show you a better way to work with a debt collection company.

    FIRMS Debt Collection Agency:  1-800-655-4526 and FIRMSltd.com to let us know how you heard about FIRMS!