We have talked about this topic before but we feel it is important to remind you about some of the great practices FIRMS has set in place as a premier debt collection agency that sets us apart from other debt collection companies in the industry.
First and foremost FIRMS is a staunch follower of the rules and regulations set in place with the Fair Debt Collection Practices Act. The Federal Trade Commission (FTC), the nation’s consumer protection agency, enforces the Fair Debt Collection Practices Act (FDCPA), which prohibits debt collectors from using abusive, unfair, or deceptive practices to collect from you. FIRMS prides itself in being not only a follower of these practices but also in providing friendly, supportive, and knowledgeable support to our customers and to the individuals we are collecting from.
A quick Google search will show you a complete list of practices that all debt collection companies MUST comply with and there is a comprehensive list of actions that debt collection businesses may never use. Among this list are rules such as not being allowed to contact a person outside the hours of 8:00AM and 9:00PM, submitting false information to an individual’s credit report, calling repeatedly with intent to annoy or harass, increasing the amount of money owed on the debt, and using harsh or abusive language.
You know what strikes me most about the few items listed in the paragraph above? This list was obviously created because at some point a debt collection company used these tactics to collect money from someone. See, at FIRMS we find this kind of behavior and these actions to be repulsive for a debt collection agency. We work hard to insure that we treat everyone we contact with most respect and we have policies and practices in place to assist anyone that may need help. As most of you already know, if FIRMS calls a family to collect on a debt and that person is out of a job, FIRMS will assist them in building a resume and sending that out to help them find work!
FIRMS is changing the way the world views the debt collection industry one customer at a time and we are excited to be on the cutting edge of progressive debt collection companies that are focused on making the lives of those businesses and people we interact with better and better.
Give FIRMS a call today and let us show you how we can help your business collect on those outstanding debts today!