Top Complaints of a Debt Collection Agency
In 2015 there were a number of complaints against various debt collection agencies all around the United States. Below is a list of some of the top complaints registered.
- Taking or threatening to take an illegal action: 2,207 complaints in 2015.
- Improper contact or sharing of information. 2,333 complaints in 2015.
- False statements or representation. 2,906 complaints in 2015.
- Disclosure verification of debt. There were 5,452 improper disclosures reported in 2015. Of these, 1,346 related to credit card collections and 1,057 had to do with healthcare collections.
A basic Google search for the reviews of the top debt collection companies will reveal that of the top 72 national debt collection agencies not one company holds a customer review above 1.5 out of 5 stars. There are literally thousands of complaints listed against the practices of these companies. So the question stands, who do you want to handle your company’s business and debt collection? When you turn your collections over to a debt collection agency you want to be assured that they will continue to represent your business in the best way possible. You do not want to worry about the collections company practicing illegal or aggressive business to try and collect from your customers.
This is why people choose FIRMS time and time again. Our customers know that they will be treated properly, that they will have complete access to our client portal 24/7 and with real time updates with every account. It means that can trust FIRMS to continue their better and proper practices when it comes to customer service.
If you’re having trouble with your current debt collection agency or if you would like to experience how a premier debt collection company can work for you, give FIRMS a call today!
We hope to hear from you soon.