Since you have a business to run and often are crammed for time juggling your daily tasks, you probably don’t have the time to follow up on each and every debtor personally. Hence, using a collection agency is your best bet at recovering past due balances. And FIRMS is one of the best in the business.
We send letters and
follow up with the debtors over the phone, diligently, efficiently and with a
prime focus on collecting the outstanding amount. Do the letters sent to the
debtor return marked as Bad Address or the phone number provided turn out to be
bad? Rest easy, our top notch support team has the latest skip tracing tools
and keeps searching for new and updated information on the debtor. Are your
customers not just local but spread across the U.S? Don’t worry as FIRMS is
licensed to operate in multiple states.
We not only use the snail mail but are accessible for the
debtors on-line as well. This results in quicker resolution of disputes or
transfer of required information. It has been noted that the younger generation
prefer using this medium and also helps those who are not keen discussing their
debt with collection agencies over the phone.
If you are looking for a collection agency, look no further than us. Let our customer service team get in touch with you and give you a broader picture.
I have always had the type of personality and spirit about em that i want to help people. I can always remember seeing a product out there or a service offered and almost immediately being able to recognize various ways I could improve on those products and services. The same is true of the debt collection industry. I had never given the debt collection industry much thought but once I had started doing some investigating into the industry I quickly realized all the ways I could improve upon the experience and services that were being offered by the industry leaders.
One of the main area’s we researched was finding out the top complaints people had filed against other debt collection companies. According to a website called ‘Florida Debt Fighters” the top complaints against debt collection companies in the state of Florida are as follows:
- Falsely represents the character, amount or status of the debt
- Calls repeatedly or continuously
- Falsely threatens suit/illegal or unintended act
- Fails to send written notice of debt
- Falsely threatens arrest, seizure of property
- Fails to identify self as a debt collector
- Calls someone repeatedly to obtain debtor’s location
- Calls debtor at work knowing debtor can’t take calls
- Uses obscene, profane or otherwise abusive language
I knew when I started FIRMS that we would make sure to treat our customers and even those we were going to be collecting from in ways that would follow a path opposite of these complaints. FIRMS makes sure to work with the most integrity and business professionalism as to ensure we will never have such horrible complaints filed against our company.
When you sign with FIRMS you can be guaranteed that we will collect on those outstanding debts for your business. We will handle each account with the best customer service and professionalism. And we will ensure that we handle every situation to the direct guidelines set in place for debt collection companies.
We look forward to earning your business.